It is needed to check the quality of customer satisfaction from the work of each specific bank manager and create a system for tracking customer emotions.
State-owned banking and finance company headquartered in Italy, with activity in several European countries and more than $40 bln in revenue.
Created a solution based on the computer vision and accomplished with the help of cameras, located in front of each bank’s manager facing the customer's face, which tracks each one of their emotions (positive, negative, neutral etc.).
Analysis of customer emotions while working with a specific operator enables the bank's management to track customer satisfaction, as well as the work of each operator individually, hence reducing inefficient employees and company costs, thereby optimizing the work of each department/branch of the bank.
System is also capable of analysing conversations during service, which is a bonus when analyzing the quality of the operators' work.